{"page":{"id":"01KYSRTC7K018VHE6XWYR3MRVK","name":"MX Technologies","url":"https://status.mx.com/","updated_at":"2026-10-08T15:44:42Z"},"incidents":[{"id":"01M3Z622DW70Z9V94Y3TFDRAW2","name":"MX Platform Event","status":"resolved","created_at":"2026-10-02T20:49:27Z","updated_at":"2026-10-02T21:26:41Z","resolved_at":"2026-10-02T21:26:40Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01M3Z867J7YV7F4ZMHZJA16FCR","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected some of our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-10-02T21:26:41Z","display_at":"2026-10-02T21:26:40Z","incident_id":"01M3Z622DW70Z9V94Y3TFDRAW2","status":"resolved","updated_at":"2026-10-02T21:26:41Z"},{"id":"01M3Z6HKMN36M16XAB356BDZA9","body":"The issue affecting MX products has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-10-02T20:57:56Z","display_at":"2026-10-02T20:57:56Z","incident_id":"01M3Z622DW70Z9V94Y3TFDRAW2","status":"monitoring","updated_at":"2026-10-02T20:57:56Z"},{"id":"01M3Z622DWKYS3N4RVR8VEP0JG","body":"We have identified the root cause of the incident affecting MX products. A fix is being deployed. We will continue to provide updates every 15 minutes until service is fully restored.","created_at":"2026-10-02T20:49:27Z","display_at":"2026-10-02T20:49:27Z","incident_id":"01M3Z622DW70Z9V94Y3TFDRAW2","status":"identified","updated_at":"2026-10-02T20:49:27Z"}]},{"id":"01M0TX70H2NY41E2AC8DGTXR33","name":"MX Platform Event","status":"resolved","created_at":"2026-08-24T22:10:48Z","updated_at":"2026-08-24T22:13:11Z","resolved_at":"2026-08-21T20:46:00Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01M0TXBBHA3DX7T96AQ5D0X2D7","body":"The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal.\n\nDuring this disruption, some customers were unable to load dashboard data within the Customer Analytics platform.\n\nAn Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-24T22:13:11Z","display_at":"2026-08-21T20:46:00Z","incident_id":"01M0TX70H2NY41E2AC8DGTXR33","status":"resolved","updated_at":"2026-08-24T22:13:24Z"},{"id":"01M0TX9TNMG336A49CB2SJ0KT5","body":"The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-24T22:12:21Z","display_at":"2026-08-21T20:27:00Z","incident_id":"01M0TX70H2NY41E2AC8DGTXR33","status":"monitoring","updated_at":"2026-08-24T22:12:34Z"},{"id":"01M0TX70H29VAX3A5GBC4AGC5M","body":"We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users.\n\nOur teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour.\n\nThank you for your patience as we work to resolve the issue.","created_at":"2026-08-24T22:10:49Z","display_at":"2026-08-21T19:29:00Z","incident_id":"01M0TX70H2NY41E2AC8DGTXR33","status":"identified","updated_at":"2026-08-24T22:11:05Z"}]},{"id":"01KZ6KSJ2KD3GEPS767VDT5HBT","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-06T19:42:52Z","resolved_at":"2026-08-01T18:32:55Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSJ2K3PNCTFGXV3XMQ6TX","body":"The issue affecting MX products has been fully resolved after careful monitoring, and all services have returned to normal.\n\nThe service disruption  resulted in customers experiencing different levels of elevated errors and  elevated latency.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-08-01T18:32:55Z","incident_id":"01KZ6KSJ2KD3GEPS767VDT5HBT","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSJ2KKDFKM904XANX5108","body":"The issue affecting MX products has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-08-01T18:09:46Z","incident_id":"01KZ6KSJ2KD3GEPS767VDT5HBT","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSJ2KR3Q04HABZ7Y7Q2VA","body":"The cause of the service disruption affecting MX services has been identified. Our team is actively working to  resolve.  Customers may still experience errors or elevated latency while we are actively working on a solution.\n\nOur technical teams are actively working to identify the fix, and we will provide the next update at approximately 30 minutes, or sooner, as we have more information.\n\nWe apologize for the inconvenience and appreciate your patience as we work to restore normal service.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-08-01T17:21:15Z","incident_id":"01KZ6KSJ2KD3GEPS767VDT5HBT","status":"identified","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSJ2KZ89ATFDAGAQ16NZM","body":"We are investigating elevated error rates affecting MX services. Some customers may experience intermittent failures across products.\n\nWe are working to determine the scope of impact and root cause and will provide updates as more information becomes available.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-08-01T17:03:40Z","incident_id":"01KZ6KSJ2KD3GEPS767VDT5HBT","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSJ14QC16VFDXJFJB52FM","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-07-10T23:32:24Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSJ14YC2SEDRZ5DG1CP5Y","body":"The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal.\n\nThe service disruption affecting our overall traffic which resulted in customers experiencing different levels of elevated errors and elevated latency.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-07-10T23:32:24Z","incident_id":"01KZ6KSJ14QC16VFDXJFJB52FM","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSJ14TF70P2W1PT7ARPE1","body":"The issue affecting MX has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-07-10T23:06:42Z","incident_id":"01KZ6KSJ14QC16VFDXJFJB52FM","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSJ1464H6V6VXJT5EBC7H","body":"We are currently investigating a service disruption affecting  our overall traffic which may result in some customers experiencing different levels of elevated  errors.\n\nOur teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps.\n\nThank you for your patience as we work to resolve the issue.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-07-10T22:50:05Z","incident_id":"01KZ6KSJ14QC16VFDXJFJB52FM","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHZHBW8XEH9X13TKBXQD","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-05-28T21:46:21Z","impact":"none","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHZH1BGR34CE1G97H7MY","body":"The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal.\n\nThe service disruption affected \u003c 1% of our overall traffic which resulted in customers experiencing different levels of elevated errors.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-05-28T21:46:21Z","incident_id":"01KZ6KSHZHBW8XEH9X13TKBXQD","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHZHPYHMXXV756JX1FFF","body":"The issue affecting the MX Platform has been mitigated, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-05-28T20:17:00Z","incident_id":"01KZ6KSHZHBW8XEH9X13TKBXQD","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHZHFTKE46BNK1K6C8W3","body":"Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this.\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-05-28T18:54:53Z","incident_id":"01KZ6KSHZHBW8XEH9X13TKBXQD","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHYMYF08KY0RS2RPA4BG","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-05-01T21:35:19Z","impact":"none","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHYMEN5RHX8PG9D5WCZT","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected a small percentage of our overall traffic which resulted in customers experiencing different levels of elevated errors.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-05-01T21:35:19Z","incident_id":"01KZ6KSHYMYF08KY0RS2RPA4BG","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHYM25P9KMC67KP9VPG0","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-05-01T14:42:13Z","incident_id":"01KZ6KSHYMYF08KY0RS2RPA4BG","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHXVKAJ73XMKPMQS38ED","name":"MX Platform Event ","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-04-27T18:57:13Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHXV47YJ8077XJ3JR4DA","body":"The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal.\n\nThe service disruption affected  10% of overall traffic which resulted in customers experiencing different levels of elevated errors and/or latency.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T18:57:13Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXVRK1KY6ZX6PE3VJD5","body":"The issue affecting MX Services has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T18:46:39Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXVMNECFJ97TF27WCXM","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T18:05:36Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"investigating","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXV92DTMWJMNTV5SN9K","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T17:43:01Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"investigating","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXV034FK752JAJXWX28","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T16:47:22Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"investigating","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXVYE0DEYM03N21JX8S","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-27T16:42:54Z","incident_id":"01KZ6KSHXVKAJ73XMKPMQS38ED","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHXGH1PBH9ZEZNHB62TX","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-04-22T20:52:59Z","impact":"minor","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHXGWJGK54NBFR24KBB2","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected batch data processing which resulted in customers experiencing delays in batch completion.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-22T20:52:59Z","incident_id":"01KZ6KSHXGH1PBH9ZEZNHB62TX","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXGK90JMJ9NAYYSQG9E","body":"We've identified the issue delaying batch processing and will continue to process and monitor the batches going through the systems. We will provide a resolution once all the batches have been processed.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-22T17:18:20Z","incident_id":"01KZ6KSHXGH1PBH9ZEZNHB62TX","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHXGDV6K9VFPG96RVNTJ","body":"Please be advised that MX is currently experiencing an incident impacting batch processing. Our team is actively engaged and working to resolve this.\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-22T17:01:08Z","incident_id":"01KZ6KSHXGH1PBH9ZEZNHB62TX","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHW5KF40E6X7Q2JBRXZG","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-04-15T19:27:22Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHW56FD7T65TYH7MPMX5","body":"The issue affecting MX Services has been fully resolved after careful monitoring, and all services have returned to normal.\n\nThe service disruption affected 20% of our overall traffic which resulted in customers experiencing different levels of elevated errors and latency.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-15T19:27:22Z","incident_id":"01KZ6KSHW5KF40E6X7Q2JBRXZG","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHW5FDKXXVWMBV57H0TV","body":"The issue affecting all products has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-15T19:12:41Z","incident_id":"01KZ6KSHW5KF40E6X7Q2JBRXZG","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHW5VWTYEWA7X9673TZH","body":"We are currently investigating a service disruption affecting overall traffic which may result in many customers experiencing different levels of elevated errors.\n\nOur teams are working to identify the root cause, and we will update this page within [estimated time] with additional details on the impact and our next steps.\n\nThank you for your patience as we work to resolve the issue.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-15T19:07:15Z","incident_id":"01KZ6KSHW5KF40E6X7Q2JBRXZG","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHVPQVP902VGPZWR6PRG","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-04-07T13:30:11Z","impact":"minor","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHVPDJP41TY2NBJSN2Q9","body":"The issue affecting MDX RealTime API and Data Enhancement has been fully resolved after careful monitoring, and all services have returned to normal.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-07T13:30:11Z","incident_id":"01KZ6KSHVPQVP902VGPZWR6PRG","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHVP68KJ7JHABA8M37A7","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-04-07T12:38:01Z","incident_id":"01KZ6KSHVPQVP902VGPZWR6PRG","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHS8A731FVYVV1JP52DG","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2026-02-20T18:05:25Z","impact":"minor","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHS81ZCEBAQMDQRYW7VF","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected 1.5% of our overall traffic which resulted in customers experiencing different levels of elevated errors.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-02-20T18:05:25Z","incident_id":"01KZ6KSHS8A731FVYVV1JP52DG","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHS81Z9CZ066VP87D0RW","body":"The issue affecting MX Mobile has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-02-20T17:55:13Z","incident_id":"01KZ6KSHS8A731FVYVV1JP52DG","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHS8RW3WCBS6CNQ2C6D4","body":"We are currently investigating a service disruption affecting a small percentage of our overall traffic to the MX Mobile application which may result in some customers experiencing different levels of elevated errors.\n\nOur teams are working to identify the root cause, and we will update this page within 30 minutes with additional details on the impact and our next steps.\n\nThank you for your patience as we work to resolve the issue.","created_at":"2026-08-04T14:45:40Z","display_at":"2026-02-20T17:52:16Z","incident_id":"01KZ6KSHS8A731FVYVV1JP52DG","status":"identified","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHQH4KSBST9GN296Y3FT","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-12-08T17:52:30Z","impact":"minor","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHQHT2MX5DFJVQFXA1SE","body":"After thoroughly investigating reports of a potential service disruption, MX has confirmed that all MX services are functioning normally.\n\nIf you continue to experience any issues, please contact support directly and we will be happy to assist you.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-12-08T17:52:30Z","incident_id":"01KZ6KSHQH4KSBST9GN296Y3FT","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHQHZ6NCKJNYP6KBGAYF","body":"The issue affecting MX Mobile has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-12-08T17:38:09Z","incident_id":"01KZ6KSHQH4KSBST9GN296Y3FT","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHQHNAD7C7WDG18ZDZAC","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-12-08T14:30:52Z","incident_id":"01KZ6KSHQH4KSBST9GN296Y3FT","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHQ63A6B0BXR5MVFG6XS","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-11-05T18:09:10Z","impact":"minor","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHQ63K5DMM3PHTK3EFGZ","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-11-05T18:09:10Z","incident_id":"01KZ6KSHQ63A6B0BXR5MVFG6XS","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHQ61FDP98K3HZANSDN4","body":"The issue affecting MX Mobile has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-11-05T15:58:35Z","incident_id":"01KZ6KSHQ63A6B0BXR5MVFG6XS","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHQ65KKTQHFAG8WN7E1R","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-11-05T15:39:00Z","incident_id":"01KZ6KSHQ63A6B0BXR5MVFG6XS","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHKQF9YH6PNC2KEPK8KQ","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-10-09T21:10:58Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHKQ9ATJF18NK56D5B6W","body":"We've resolved the earlier incident.\n\nDuring the issue, some users experienced intermittent slowness and errors with our Mobile Banking, Financial Wellness, and Nexus API products. Our teams have confirmed that all services are now stable.\n\nWe apologize for the disruption and thank you for your patience.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-10-09T21:10:58Z","incident_id":"01KZ6KSHKQF9YH6PNC2KEPK8KQ","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHKQH6989SN85NH4BQG3","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-10-09T20:39:18Z","incident_id":"01KZ6KSHKQF9YH6PNC2KEPK8KQ","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHK81C2P279SEB4WH6K8","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-10-08T23:59:32Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHK8NTK9PCKN3R31NXYA","body":"We've resolved the earlier incident.\n\nDuring the issue, some users experienced intermittent slowness and errors with our Mobile Banking, Financial Wellness, and Nexus API products. Our teams have confirmed that all services are now stable.\n\nWe apologize for the disruption and thank you for your patience.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-10-08T23:59:32Z","incident_id":"01KZ6KSHK81C2P279SEB4WH6K8","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHK8NHW3K54PPSB058X5","body":"The issue affecting Mobile Banking, PFM + Insights, and Nexus API has been resolved and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-10-08T22:06:21Z","incident_id":"01KZ6KSHK81C2P279SEB4WH6K8","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHK8JK7KXN17GD287NVC","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-10-08T21:27:52Z","incident_id":"01KZ6KSHK81C2P279SEB4WH6K8","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHHSXKYG2DXQG3KMF0AP","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-09-04T21:26:20Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHHSY0ESQ3VWPG9CCXGH","body":"The issue affecting the MX platform has been fully resolved after careful monitoring, and all services have returned to normal.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident.\n\nThank you!","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-04T21:26:20Z","incident_id":"01KZ6KSHHSXKYG2DXQG3KMF0AP","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHSYYK65DEZVN0VW4MZ","body":"The issue affecting the MX platform has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-04T18:26:42Z","incident_id":"01KZ6KSHHSXKYG2DXQG3KMF0AP","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHS3NFNBCSPHZ4DSTM0","body":"Our teams are continuing to work on the ongoing service disruption. The issue is related to an outage at our primary data center which is impacting its ability to connect to the public internet.\n\nTo restore functionality, we are actively rerouting all outbound internet traffic through a secondary data center. This process is underway, and we are closely monitoring all affected services for recovery.\n\nWe will provide our next update in 45 minutes. Thank you for your patience as we work to fully restore all services.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-04T18:09:57Z","incident_id":"01KZ6KSHHSXKYG2DXQG3KMF0AP","status":"identified","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHSTFSK8KM5DREWK7JX","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-04T17:19:03Z","incident_id":"01KZ6KSHHSXKYG2DXQG3KMF0AP","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHHEVKHR8RTGH1K0488M","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:40Z","updated_at":"2026-08-04T14:45:40Z","resolved_at":"2025-09-02T19:47:19Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHHENK5PZXET1MSSFEZF","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-02T19:47:19Z","incident_id":"01KZ6KSHHEVKHR8RTGH1K0488M","status":"resolved","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHE8VJ9DFABX8ZFZW7J","body":"The issue affecting SSO and Nexus API's has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-02T19:16:03Z","incident_id":"01KZ6KSHHEVKHR8RTGH1K0488M","status":"monitoring","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHEVAZQW763YDF9169S","body":"The cause of the service disruption affecting our SSO and Nexus API's has been identified.  Customers may still experience elevated 403 errors as we actively work on mitigation.\n\nWe will provide an update in approximately 45, or sooner, as we have more information.\n\nWe apologize for the inconvenience and appreciate your patience as we work to restore normal service.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-02T18:58:53Z","incident_id":"01KZ6KSHHEVKHR8RTGH1K0488M","status":"identified","updated_at":"2026-08-04T14:45:40Z"},{"id":"01KZ6KSHHE3DPVTHJE40N1P7QT","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:40Z","display_at":"2025-09-02T18:49:37Z","incident_id":"01KZ6KSHHEVKHR8RTGH1K0488M","status":"investigating","updated_at":"2026-08-04T14:45:40Z"}]},{"id":"01KZ6KSHG65JZGZX2SNZMZ8TMQ","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-08-13T01:53:58Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHG6PQQSQ828YQ3TZJYJ","body":"The issue affecting the MX platform is now fully resolved. Following careful monitoring, all services have returned to normal.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-13T01:53:58Z","incident_id":"01KZ6KSHG65JZGZX2SNZMZ8TMQ","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHG69AWE3GAJWRPB9SYG","body":"The issue affecting the MX platform has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-13T00:45:14Z","incident_id":"01KZ6KSHG65JZGZX2SNZMZ8TMQ","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHG6CKHT408M1CKTK12C","body":"We are currently working on resolving the issue affecting the MX platform. Customers using all MX products may experience errors and latency as we work through resolving this incident.\n\nOur teams are focused on mitigating the incident and we expect to provide a new update in 45 minutes.\n\nThank you for your patience as we work to resolve the issue. We are working hard to restore services as quickly as possible.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-13T00:19:15Z","incident_id":"01KZ6KSHG65JZGZX2SNZMZ8TMQ","status":"investigating","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHG6GNGBR6CTM9JV31RP","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-12T23:56:00Z","incident_id":"01KZ6KSHG65JZGZX2SNZMZ8TMQ","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHFJAKNXNTZ9WTN0DF8R","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-08-05T20:46:29Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHFJNTDHK40ECE6GB1B4","body":"The issue affecting all MX products has been fully resolved after careful monitoring, and all services have returned to normal.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-05T20:46:29Z","incident_id":"01KZ6KSHFJAKNXNTZ9WTN0DF8R","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHFJ169Y50RAR8BZX2MV","body":"The issue affecting MX Platform services has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-05T19:29:42Z","incident_id":"01KZ6KSHFJAKNXNTZ9WTN0DF8R","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHFJX8FTGBKK9JXK2A2R","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-08-05T19:02:53Z","incident_id":"01KZ6KSHFJAKNXNTZ9WTN0DF8R","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHF9JNNNHKSGW34QC2WN","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-07-30T01:16:09Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHF9MWED0EV0ENBMEWZH","body":"We consider the issue affecting PFM + Insights fully resolved. Our teams have confirmed no further recurrence.\n\nThe service disruption affected approximately 1% of our overall traffic. This resulted in customers experiencing varying levels of elevated errors and latency.\n\nThank you for your patience. We apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-30T01:16:09Z","incident_id":"01KZ6KSHF9JNNNHKSGW34QC2WN","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHF9MJWMAQAPYGNC2PJX","body":"The issue affecting PFM + Insights has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-29T16:35:47Z","incident_id":"01KZ6KSHF9JNNNHKSGW34QC2WN","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHF9N9DMKXPNDX5PXF16","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-29T15:34:14Z","incident_id":"01KZ6KSHF9JNNNHKSGW34QC2WN","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHEVG90FDC7EDPFDXME6","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-07-04T20:24:30Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHEV6NSYBWP11A4J7HRZ","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected 2% of our overall traffic which resulted in customers potentially experiencing failed aggregation jobs between 10:49-10:59 am MT\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-04T20:24:30Z","incident_id":"01KZ6KSHEVG90FDC7EDPFDXME6","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHEVN6M4HBYHP7QG8SZH","body":"The issue affecting Aggregation has been resolved, and services are operating normally. Impacts were observed between 10:49-10:59 am MT and recovery was completed at ~12:15 pm MT for any requests from during this impacted timeframe.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issues that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-04T18:51:55Z","incident_id":"01KZ6KSHEVG90FDC7EDPFDXME6","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHEV5V3KWYWQR0FX44G0","body":"The cause of the service disruption affecting aggregation services has been identified. Our teams are actively working to perform recovery of requests that were submitted during the impact period and  Customers may still experience errors and/or elevated latency when running aggregation jobs while we are actively working on recovery and fully restoring services.\n\nOur technical teams are actively working to identify the fix, and we will provide the next update at approximately 45 minutes, or sooner, as we have more information.\n\nWe apologize for the inconvenience and appreciate your patience as we work to restore normal service.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-04T18:11:35Z","incident_id":"01KZ6KSHEVG90FDC7EDPFDXME6","status":"identified","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHEV6TXZ9MX6ZTWY912H","body":"We are still currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-04T17:36:04Z","incident_id":"01KZ6KSHEVG90FDC7EDPFDXME6","status":"investigating","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHEVQXYVY1XAW875TBV6","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-07-04T17:28:42Z","incident_id":"01KZ6KSHEVG90FDC7EDPFDXME6","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","name":"MX Platform Event ","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-06-12T21:42:10Z","impact":"critical","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHDKHS841TEMHCD5KD7M","body":"The service disruption impacting our Google Cloud Platform (GCP) hosted services has been fully resolved. After careful monitoring, we've confirmed that all affected services have returned to normal operation.\n\nThe MX services potentially impacted by this incident included:\n\nBalance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics\n\nAdditional updates and information for this Google outage can be found on the Google status page https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:39Z","display_at":"2025-06-12T21:42:10Z","incident_id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHDKCNZBW1CJPXPPZYSK","body":"The following MX services which are hosted on the Google Cloud Platform appear to have recovered, however we may still possibly see additional impacts: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics\n\nThe outage was determine to be associated with the Google Cloud Platform outage which Google has been working to mitigate.\n\nFor further information please reference the Google incident status page at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW\n\nMX will continue to monitor for the stability of these services and will post an update in by June 12 2025 at 5pm MT\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-06-12T20:56:33Z","incident_id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHDKHP01TB5E2NF0AC5R","body":"The following MX services which are hosted on the Google Cloud Platform have been identified as potentially impacted: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics\n\nThe outage was determine to be associated with the Google Cloud Platform outage which Google is urgently working and has announced that Google continues to work on mitigation for uscentral-1, which is the geo-location that MX primarily uses to host our Cloud services.\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-06-12T20:27:58Z","incident_id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","status":"identified","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHDKG74TE83AXJRB4N31","body":"The following MX services which are hosted on the Google Cloud Platform have been identified as potentially impacted: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics\n\nThe outage was determine to be associated with the Google Cloud Platform outage which Google is urgently working and has announced that Google has mitigated the issue and have confirmation that the issue is recovered in some locations.\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-06-12T19:26:12Z","incident_id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","status":"identified","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHDKZG18496N7JKPNM76","body":"Please be advised that MX is currently experiencing an incident impacting one or more services. This is directly due to the Google Cloud Platform outage and is being monitored by MX for resolution\n\nPlease refer back to this status page for additional updates.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-06-12T19:14:42Z","incident_id":"01KZ6KSHDKASNCZ29XJRMH6ZP2","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHCFD636FQQNHNW1HFN4","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-04-25T14:43:45Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHCFF3YF37DXJHV0CXKH","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe  error rate during this incident was 0.31%, however, it’s important to note that some traffic never reached us at all due to connection limits—This dropped traffic wouldn’t be reflected in the error rate.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:39Z","display_at":"2025-04-25T14:43:45Z","incident_id":"01KZ6KSHCFD636FQQNHNW1HFN4","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHCFZEYM8B89KS0VHXGH","body":"The issue affecting Mobile Banking, Financial Wellness, and MDX realtime have been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-04-25T14:10:28Z","incident_id":"01KZ6KSHCFD636FQQNHNW1HFN4","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHCF9XMYQRX7C0F0RP74","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-04-25T13:45:48Z","incident_id":"01KZ6KSHCFD636FQQNHNW1HFN4","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHBEDQ70RR7JRDMC9PW8","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-03-04T05:27:29Z","impact":"major","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHBE3CTVKKE2BSXDPQ5M","body":"We are pleased to inform you that the earlier incident has been fully resolved after our teams confirmed no further recurrence.\n\nThe service disruption affected 1.38%  of PFM + Insights traffic which resulted in customers possibly experiencing different levels of elevated errors and elevated latency.\n\nThank you for your patience, and we apologize for any disruption this may have caused.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-03-04T05:27:29Z","incident_id":"01KZ6KSHBEDQ70RR7JRDMC9PW8","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHBE6JCWMWRFW9SSWX8M","body":"The issue affecting PFM+Insights has been resolved, and services are operating normally.\n\nWe are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise.\n\nWe will provide a final resolution update shortly.\n\nIf you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance.\n\nWe appreciate your patience during this incident.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-03-04T05:14:57Z","incident_id":"01KZ6KSHBEDQ70RR7JRDMC9PW8","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHBES563QSGDDASS2A4Y","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-03-04T05:03:52Z","incident_id":"01KZ6KSHBEDQ70RR7JRDMC9PW8","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]},{"id":"01KZ6KSHB587F2RR1VYPA98VKW","name":"MX Platform Event","status":"resolved","created_at":"2026-08-04T14:45:39Z","updated_at":"2026-08-04T14:45:39Z","resolved_at":"2025-02-14T18:10:59Z","impact":"none","page_id":"01KYSRTC7K018VHE6XWYR3MRVK","incident_updates":[{"id":"01KZ6KSHB5QHYKAKW6NEPM9Q69","body":"The issue was affecting 0.047% of our availability across most MX products and services has been fully resolved as of 9:55AM MT.  After a period of careful monitoring, we are confirming that all services have returned to the normal operating levels and the incident is resolved.\n\nIf applicable, an Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you.\n\nWe sincerely appreciate your patience and trust as we worked through this incident. Thank you!","created_at":"2026-08-04T14:45:39Z","display_at":"2025-02-14T18:10:59Z","incident_id":"01KZ6KSHB587F2RR1VYPA98VKW","status":"resolved","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHB57E6330PGK77111A1","body":"MX Engineering identified the source of the latency and service contention and have taken actions to mitigate the problem and is seeing a recovery of the errors to expected levels at 9:55 AM MT.  We will be closely monitoring the situation and will provide additional updates shortly.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-02-14T17:33:19Z","incident_id":"01KZ6KSHB587F2RR1VYPA98VKW","status":"monitoring","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHB5QZXNMF9BED6XENDQ","body":"MX Engineering is investigating to determine root cause of the impacts.  We have identified high incoming loads that are causing latency and service contention. MX Engineering is working to mitigate the problem as quickly as possible.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-02-14T17:04:48Z","incident_id":"01KZ6KSHB587F2RR1VYPA98VKW","status":"investigating","updated_at":"2026-08-04T14:45:39Z"},{"id":"01KZ6KSHB5VMEDCKAKNSV5G2DR","body":"We are currently investigating a potential service-disrupting event.\n\nAs we continue to identify and determine the impact on products and services, we will update this page with additional actions and details.","created_at":"2026-08-04T14:45:39Z","display_at":"2025-02-14T16:55:57Z","incident_id":"01KZ6KSHB587F2RR1VYPA98VKW","status":"investigating","updated_at":"2026-08-04T14:45:39Z"}]}]}