All Systems Operational

Updated a few seconds ago

Connectivity

Balance Checks

Operational

Account Aggregation (Accounts + Transactions)

Operational

Microdeposits

Operational

Account Owner Verification

Operational

Instant Account Verification

Operational

Data

Data Enhancement

Operational

Data Access

Operational

Customer Analytics

Operational

Experience

Mobile Banking

Operational

Financial Wellness (PFM + Insights)

Operational

API

Nexus API

Operational

MDX RealTime API

Operational

Platform API

Operational

SSO API

Operational

3

Upcoming Maintenances

1

Incidents Last 7 Days

1

Incidents Last 30 Days

Scheduled Maintenance

MX Maintenance Notification | Production | Sunday, June 22, 2025 8pm Mountain TimePlanned Maintenance

Schedule

June 22, 2025 20:00 - 23:59 MDT
June 23, 2025 02:00 - 05:59 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification

Description

Dear Partner, We would like to inform you that on Sunday, June 22, 2025, from 8 PM to 11:59 PM Mountain Time, our MX teams will conduct maintenance and updates aimed at enhancing the performance and reliability of MX core systems and services. Thanks to our high-availability architecture, we do not anticipate any impact on MX production services during this scheduled maintenance. We appreciate your understanding as we strive to improve your MX experience. Warm regards, The MX Team
Action Required for validation testing on October 19, 2025 Maintenance and Updates for IP Allow-List on October 26 MX MaintenancePlanned Maintenance

Schedule

October 19, 2025 20:00 - 21:00 MDT
October 20, 2025 02:00 - 03:00 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification

Description

Dear Partner, This message requires your immediate attention if your organization uses IP address allow-listing for communications with MX. To enhance the MX security program and continued compliance with PCI DSS v4.0.1, MX will conduct two scheduled maintenance windows as follows: October 19, 2025 at 8 PM to 9 PM Mountain Time for validation testing the Production environment and updating the Integration environment for the IP Address changes. Sunday, October 26, 2025, at 8 PM to 11:59 PM Mountain Time, to migrate inbound and outbound web traffic to the new IP addresses. What You Need to Do by October 19, 2025: Review your current allow-lists for MX. Add the following IP addresses to your allow-lists: MX Destination Single IP: 146.75.94.131/32  -1 address 146.75.94.131 (If you allow-list the MX API IP Address then then this update is required)) MX Source IP Address Range: 66.43.0.0/22  -1022 addresses from 66.43.0.1 to 66.43.3.254 ( IF you receive data from MX, and have IP allow-listing for MX source IPs then this update is required) (This update is required for future cloud and data center integrations later this year, impacting where traffic is sent to and from the MX Platform) Important Notes: After the maintenance planned for October 26, requests to the old IP addresses will fail. This update follows our communication from April 16, 2025, regarding the postponement of the originally planned IP migration on May 4, 2025. For a complete and current list of MX IP address ranges, please visit: MX IP Address Ranges – MX Docs at docs.mx.com/api-reference/platform-api/overview/#mx-ip-address-ranges . If you have questions on this notification, please follow your standard support protocols. We appreciate your prompt attention to this critical update to help ensure uninterrupted access to MX services. Warm regards, The MX Team
Action Required for validation testing on October 19, 2025 Maintenance and Updates for IP Allow-List on October 26 MX MaintenancePlanned Maintenance

Schedule

October 26, 2025 20:00 - 23:59 MDT
October 27, 2025 02:00 - 05:59 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification

Description

Dear Partner, This message requires your immediate attention if your organization uses IP address allow-listing for communications with MX. To enhance the MX security program and continued compliance with PCI DSS v4.0.1, MX will conduct two scheduled maintenance windows as follows: October 19, 2025 at 8 PM to 9 PM Mountain Time for validation testing the Production environment and updating the Integration environment for the IP Address changes. Sunday, October 26, 2025, at 8 PM to 11:59 PM Mountain Time, to migrate inbound and outbound web traffic to the new IP addresses. What You Need to Do by October 19, 2025: Review your current allow-lists for MX. Add the following IP addresses to your allow-lists: MX Destination Single IP: 146.75.94.131/32  -1 address 146.75.94.131 (If you allow-list the MX API IP Address then then this update is required)) MX Source IP Address Range: 66.43.0.0/22  -1022 addresses from 66.43.0.1 to 66.43.3.254 ( IF you receive data from MX, and have IP allow-listing for MX source IPs then this update is required) (This update is required for future cloud and data center integrations later this year, impacting where traffic is sent to and from the MX Platform) Important Notes: After the maintenance planned for October 26, requests to the old IP addresses will fail. This update follows our communication from April 16, 2025, regarding the postponement of the originally planned IP migration on May 4, 2025. For a complete and current list of MX IP address ranges, please visit: MX IP Address Ranges – MX Docs at docs.mx.com/api-reference/platform-api/overview/#mx-ip-address-ranges . If you have questions on this notification, please follow your standard support protocols. We appreciate your prompt attention to this critical update to help ensure uninterrupted access to MX services. Warm regards, The MX Team

History (Last 7 days)

MX Platform Event Operational

Incident Status

Operational


Components

Connectivity, Data


Locations

Balance Checks, Account Aggregation (Accounts + Transactions), Account Owner Verification, Instant Account Verification, Customer Analytics



June 12, 2025 15:42 MDT
June 12, 2025 21:42 UTC
[Resolved] The service disruption impacting our Google Cloud Platform (GCP) hosted services has been fully resolved. After careful monitoring, we've confirmed that all affected services have returned to normal operation. The MX services potentially impacted by this incident included: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics Additional updates and information for this Google outage can be found on the Google status page https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We sincerely appreciate your patience and trust as we worked through this incident. Thank you!

June 12, 2025 14:56 MDT
June 12, 2025 20:56 UTC
[Monitoring] The following MX services which are hosted on the Google Cloud Platform appear to have recovered, however we may still possibly see additional impacts: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics The outage was determine to be associated with the Google Cloud Platform outage which Google has been working to mitigate. For further information please reference the Google incident status page at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW MX will continue to monitor for the stability of these services and will post an update in by June 12 2025 at 5pm MT Please refer back to this status page for additional updates.

June 12, 2025 14:27 MDT
June 12, 2025 20:27 UTC
[Identified] The following MX services which are hosted on the Google Cloud Platform have been identified as potentially impacted: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics The outage was determine to be associated with the Google Cloud Platform outage which Google is urgently working and has announced that Google continues to work on mitigation for uscentral-1, which is the geo-location that MX primarily uses to host our Cloud services. Please refer back to this status page for additional updates.

June 12, 2025 13:26 MDT
June 12, 2025 19:26 UTC
[Identified] The following MX services which are hosted on the Google Cloud Platform have been identified as potentially impacted: Balance Checks Account Aggregation (Accounts + Transactions) Account Owner Verification Instant Account Verification Customer Analytics The outage was determine to be associated with the Google Cloud Platform outage which Google is urgently working and has announced that Google has mitigated the issue and have confirmation that the issue is recovered in some locations. Please refer back to this status page for additional updates.

June 12, 2025 13:14 MDT
June 12, 2025 19:14 UTC
[Investigating] Please be advised that MX is currently experiencing an incident impacting one or more services. This is directly due to the Google Cloud Platform outage and is being monitored by MX for resolution Please refer back to this status page for additional updates.