Active Incident

Updated a few seconds ago

MX Platform Event Minor Incident

Incident Status

Minor Incident

Components

Connectivity

Locations

Balance Checks, Account Aggregation (Accounts + Transactions), Microdeposits, Account Owner Verification, Instant Account Verification



April 17, 2024 15:06 MDT
April 17, 2024 21:06 UTC
[Identified] We are continuing to investigate and mitigate the current incident. All appropriate teams are actively engaged and exploring solutions to restore services as quickly as possible. Thank you for your continued patience.

April 17, 2024 13:18 MDT
April 17, 2024 19:18 UTC
[Identified] We are continuing to investigate and mitigate the current incident. All appropriate teams are actively engaged and exploring solutions to restore services as quickly as possible. Thank you for your continued patience.

April 17, 2024 00:00 MDT
April 17, 2024 06:00 UTC
[Identified] Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates.

Connectivity

Balance Checks

Minor Incident

Account Aggregation (Accounts + Transactions)

Minor Incident

Microdeposits

Minor Incident

Account Owner Verification

Minor Incident

Instant Account Verification

Minor Incident

Data

Data Enhancement

Operational

Experience

Mobile Banking

Operational

Financial Wellness (PFM + Insights)

Operational

API

Nexus API

Operational

MDX RealTime API

Operational

Platform API

Operational

SSO API

Operational

1

Upcoming Maintenances

2

Incidents Last 7 Days

6

Incidents Last 30 Days

Scheduled Maintenance

Schedule

April 25, 2024 23:00 - April 26, 2024 03:00 MDT
April 26, 2024 05:00 - April 26, 2024 09:00 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification

Description

Partners, On Thursday April 25th at 11:00pm Mountain Time, we will be performing maintenance and updates on core systems and services. This Scheduled Maintenance event is expected to impact production services for approximately 15 to 30 minutes, with most services seeing less than 10 minutes of impact due to our highly available architecture. Event Overview: The total maintenance window for this event will be 4 hours. Maintenance Begins: Thursday April 25th 2024 @ 11:00 pm Mountain Time Maintenance Ends: Friday April 26th 2024 @ 03:00 am Mountain Time Environment Impacted: Production Products Impacted: All MX Products and Services As always, we encourage our partners to ensure that they have the most recent IP Addresses whitelisted as a precaution. To access the most recent IP List, please log in to the MX Developer Portal (https://developer.mx.com/intro/#authentication-and-security-mx-ip-address-ranges) and view the list of IP’s there. Thank you, MX Team

History (Last 7 days)

MX Platform Event Minor Incident

Incident Status

Minor Incident


Components

Experience


Locations

Mobile Banking




April 17, 2024 04:36 MDT
April 17, 2024 10:36 UTC
[Resolved] We are now considering this event resolved after monitoring the platform for recurrence. Thank you! We deeply appreciate your patience and trust.

April 17, 2024 03:57 MDT
April 17, 2024 09:57 UTC
[Monitoring] We have successfully mitigated and recovered from the earlier incident and all systems are operating normally at this time. Teams are continuing to monitor for any anomalies and we will provide a fully resolved status update shortly. Thank you again for your continued patience and understanding.

April 17, 2024 03:28 MDT
April 17, 2024 09:28 UTC
[Investigating] Please be advised that MX is currently experiencing an incident impacting one or more services. Our team is actively engaged and working to resolve this. Please refer back to this status page for additional updates.