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Scheduled Maintenance

[Urgent Notification - Scope Change] MX Scheduled Maintenance Notification |SCOPE CHANGE | Sunday May 4, 2025 at 8 PM Mountain TimePlanned Maintenance

Schedule

May 4, 2025 20:00 - 23:59 MDT
May 5, 2025 02:00 - 05:59 UTC

Components

Connectivity, Data, Experience, API

Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification

Description

[URGENT Notification-Action Required] Partners, On Sunday, May 4, 2025, at 8 PM Mountain Time, MX teams will perform maintenance and updates to ensure compliance with the new PCI DSS v4.0.1 standard. Partners using whitelisting must add the new IP address (146.75.94.131) to their whitelist. Failure to perform this update will result in service interruptions for any partner using whitelist strategies. The changes will involve: Addition of a new IP address 146.75.94.131 for routing of MX web traffic Updates to the MX network configuration Client actions required: MX requires our partners to confirm that they have the latest MX IP addresses whitelisted. To access the most recent IP list, visit MX IP Address Ranges ( https://docs.mx.com/api-reference/platform-api/overview/#mx-ip-address-ranges) or access this page from docs.mx.com. Ensure that all MX IP address ranges, including the new IP address 146.75.94.131, are whitelisted on your systems This scheduled maintenance event is expected to have minimal impacts to MX production services, with most services experiencing no impacts due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.

April 16, 2025 09:58 MDT
April 16, 2025 15:58 UTC
[Update] Partners, We’re reaching out to provide an important scope change update regarding the planned maintenance window for May 4, 2025. This maintenance window will continue as planned, however the scope has been repurposed for internal MX changes which no longer require Partner updates. The changes that initially required our Partners to update their “allow-list” for a new IP address have been rescheduled. The maintenance event will still take place on May 4, 2025, from 8 PM MDT to 11:59 PM MDT—it will impact MX production services sporadically as updates are applied throughout the window, but will NOT require any changes from our Partners. The changes originally planned that required our Partners to update their “allow-list” for a new IP address are being rescheduled for a future date. The May 4, 2025 maintenance window has now been repurposed for MX internal changes which should not impact our Partners. The scheduled maintenance event will still occur on May 4, 2025 starting at 8pm MDT and ending at 11:59 PM MDT and will be impacting MX production services sporadically as updates are applied but not continuously throughout the maintenance window, as the hardware and services are upgraded, updated and rebooted. Update regarding the previously requested actions for IP address changes aimed to support upcoming PCI compliance requirements: To provide our Partners with more time to plan, MX adjusted our implementation approach to enable the same capability internally to MX for the short term. As a result, no immediate action is required for our Partners, and any required IP address ‘allow-list’ changes will occur no sooner than 180 days from today. You can expect further communication in the coming weeks with more details on this future change. For clarity, this only applies if your organization is allowlisting the MX API IPs (192.41.x.x). If you already added the new edge IP (146.75.94.131) in your allow-list but also kept the original MX API IPs, then you DON’T NEED TO TAKE ANY FURTHER ACTIONS. If you have any questions, follow your normal path for support. Thank you for your continued partnership and trust.

History (Last 7 days)

MX Maintenance Notification | Production | Sunday, April 13, 2025 8pm Mountain TimePlanned Maintenance

Description

Partners, On Sunday, April 13, 2025 at 8pm Mountain Time, MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to have minimal impacts to MX production services for up to 10 minutes, with most services experiencing less than 3 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience. Event Overview: The total maintenance window for this event will be 4 hours. - Maintenance Begins: Sunday, April 13, 2025, at 8:00 pm Mountain Time - Maintenance Ends: Sunday, April 13, 2025, at 11:59 pm Mountain Time - Environment Impacted: Production - Products Impacted: All MX Products and Services


Components

Connectivity, Data, Experience, API


Locations

Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Microdeposits, Account Owner Verification, Instant Account Verification


Schedule

April 13, 2025 20:00 - April 13, 2025 23:59 MDT
April 14, 2025 02:00 - April 14, 2025 05:59 UTC


April 14, 2025 00:34 MDT
April 14, 2025 06:34 UTC
[Update] Partners, This maintenance event has been successfully completed. Please follow your normal path for support if you experience any issues going forward.

April 13, 2025 20:07 MDT
April 14, 2025 02:07 UTC
[Update] MX maintenance planned for Sunday, April 13, 2025 at 8pm Mountain Time is starting. MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services. This scheduled maintenance event is expected to have minimal impacts to MX production services for up to 10 minutes, with most services experiencing less than 3 minutes of impact due to our high availability architecture. We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience. Event Overview: The total maintenance window for this event will be 4 hours. - Maintenance Begins: Sunday, April 13, 2025, at 8:00 pm Mountain Time - Maintenance Ends: Sunday, April 13, 2025, at 11:59 pm Mountain Time - Environment Impacted: Production - Products Impacted: All MX Products and Services

April 13, 2025 19:32 MDT
April 14, 2025 01:32 UTC
[Update] Reminder of planned MX Maintenance window starting in 30 mins on April 13, 2025 at 8pm MDT

March 11, 2025 18:12 MDT
March 12, 2025 00:12 UTC
[Update] Updated minor details and confirming notifications via both email and slack to subscribers